Article 1. Preamble
1.1 Scope of the general terms and conditions of sale
These general terms and conditions of sale (hereinafter referred to as the "GTC") apply to all purchases made by Signature online at https://www.signature.fr (hereinafter referred to as the "Site").
The Site is published by SIGNATURE (hereinafter referred to as "Signature" or "Seller"), a simplified joint stock company with a capital of 63,342.57 euros, registered with the Lille Métropole Trade and Companies Register under number 409 184 801, whose registered office is located in Quesnoy sur Deûle (59890), 120, Chemin du Coeur Joyeux, which is engaged in the sale of movable property.
Signature offers for sale, on its Website or by telephone, interior and exterior furnishing products and home decoration items (hereinafter referred to as the "Product(s)") to customers (hereinafter referred to as "the Customer") who wish to make a remote purchase from Signature.
The Seller and the Customer, as defined in section 1.2, are hereinafter individually referred to as a "Party" and together as the "Parties".
"Customer" means any natural person of legal age, having the legal capacity to contract, and acting for purposes that do not fall within the scope of his commercial, craft, liberal or agricultural activity. The customer is a consumer within the meaning of the Consumer Code.
"General Sales Conditions": refers to the general sales conditions presented herein.
"Delivery" shall mean the handing over of Products purchased or ordered by the Client.
"Services" shall designate the services offered by the Vendor to the Customer.
"Product(s)" shall designate the product(s) offered for sale by the Vendor, namely interior and exterior furnishing products as well as decorative items for the home. The Products are marketed under the "Signature" brand, which is owned by Signature.
"Vendor" refers to the company SIGNATURE SAS defined in the preamble.
"Site" refers to Signature's website www.signature.fr.
1.3 Acceptance of the general sales conditions
The GCS apply to any purchase of Products made through the website www.signature.fr, to the exclusion of any other prior conditions of sale. The applicable GTC are those in force on the day the order is placed.
The GTC can be consulted, printed, downloaded from all pages of the Site.
The Customer undertakes to read the GTC carefully before placing any order and accepts the GTC by clicking on the validation button of his order.
By placing a remote order with Signature, the Customer declares that he/she meets the above conditions and in particular that he/she is not making remote purchases of Products with the aim of reselling them on a regular basis or as part of a professional activity.
The Customer can ask for the GTC at any time on the date of his request by email to: firstname.lastname@example.org.
The present GTC are likely to be supplemented by particular conditions, stated on the Site, before any transaction with the Customer. The date of the last update of the GTC is indicated in the header of the GTC.
1.4 Conclusion of the contract
The sales contract between Signature and the Customer for each purchase of Product(s) shall, in accordance with the applicable provisions, be concluded when the Customer has been able to check the details of the order and its total price and to correct any errors. The conclusion of the contract is then materialized by a double click.
1.5 Archiving of the contract
Any contract concluded electronically with the Customer corresponding to an order for an amount equal to or greater than 120 euros (including VAT) will be archived by Signature for a period of ten (10) years from the conclusion of the contract if delivery is immediate or from the date of delivery of the Goods. The Customer may request access to archived contracts at any time from email@example.com.
The language of the contract is French.
Article 2. Products
In accordance with articles L.111-1 and L.111-4 of the French Consumer Code, the Customer may, prior to placing an order, take note of the characteristics and price of the Products he/she wishes to order on the Site.
The Customer is required to refer to the description on each Product sheet on the Site in order to know the essential characteristics.
Signature takes great care in presenting and describing the Products.
However, the photographs may differ slightly from reality, depending on the configuration of the electronic devices used by the Customer. The photographs therefore have no contractual value and Signature cannot be held liable.
Only Products that can be added to the Shopping Cart are available for sale
Article 3. Orders on the Site
In order to place an order, the Customer must complete the following steps.
3.1 Creation of a customer account
In order to place an order on the Site, the Customer must first create a customer account by filling out the registration form provided for this purpose (hereinafter the "Account") on the Site.
When creating the Account, the Customer chooses an identifier and an associated password.
The identifier and password are strictly personal and confidential: the Customer shall not disclose them to a third party or transfer them. Any order placed using this user name and password shall be deemed to have been placed by the Customer and shall therefore be binding on the Customer vis-à-vis Signature. It is the Customer's responsibility to inform Signature immediately in writing of any use of his user name and password that he is aware of without his knowledge.
The Customer may change his user name and password at any time by using the procedure provided on the Site.
The Customer agrees that the information provided to Signature when creating the Customer Account and when placing each order is accurate, complete and up-to-date.
If the Customer has made a typing error in the information provided to Signature, Signature shall not be liable for any resulting difficulties in fulfilling an order.
Upon completion of the registration process, Signature will send a message to the e-mail address provided by the Customer confirming the opening of his Account.
The Customer may place orders on the Site using his Account.
3.2. The stages of the order
The offers and prices appearing on the Site are valid as long as they remain visible on the Site, within the limit of available stocks of Products.
The Customer must carefully check all the information provided in the order form before confirming the order.
Signature shall not be liable for any errors in the information provided by the Customer in the order form.
The ordering process on the Site is carried out in the following stages:
- The Customer selects the desired Products and quantities on the Site. The Customer may at any time consult and modify the selected Products by using the "My basket" function.
- The Customer identifies himself by using his login and password or, if he is not already registered, by using the registration form (see the section on creating a customer account).
- The Customer validates his basket by clicking on "Order".
- The Customer validates his delivery address and clicks on "Continue".
- The Customer chooses the delivery method by clicking on "Pick up at the warehouse", "Delivery It's in front of", "Delivery It's in" or "Delivery It's installed". The Customer is informed of the amount of the delivery charges related to each type of delivery before making his choice. He validates the delivery method by clicking on "Continue".
- A summary of the contents of the order and its total amount including VAT is presented to the Customer. The Customer chooses his method of payment by clicking on "Credit card", "3x credit card", "transfer". The Customer proceeds to the payment under the conditions described in the section "Prices and payment methods".
- The Customer's order is finalized as soon as the payment procedure is completed and the Customer reaches the page on the Site indicating "Thank you for ordering from Signature".
Upon receipt of the order, Signature performs the checks required to validate the order, in particular the effectiveness of the payment for the order and the quantities ordered.
After the order and payment have been verified, a confirmation e-mail is sent to the customer, confirming that the order has been accepted by Signature and stating the contents of the order and the delivery date.
Delivery shall be made to the delivery address indicated by the Customer at the time of the Order. Orders shall be binding on the Customer and therefore shall only become final once they have been confirmed by the payment of the price and, where applicable, by the confirmation of the payment center and the registration of the full payment of the order.
3.3 Modification and cancellation of the Order
The Seller undertakes to honour the Order within the limits of available stocks of Products. In the event that the Products are not available, the Seller shall inform the Customer as soon as possible.
Once confirmed and accepted by Signature, in accordance with the conditions set forth above, the Order may not be cancelled or modified unless the Customer exercises its right of withdrawal in accordance with Articles 8 and 9 of these GTC or in the event of force majeure as provided in Article 11 hereof.
The Customer shall be informed of the shipment of the Products by e-mail.
However, Signature reserves the right to cancel any order that cannot be fulfilled due to economic or technical reasons affecting the manufacturing process. In the event of cancellation of an order, Signature shall refund the full amount paid for the order, without the Customer being entitled to claim any compensation whatsoever.
Signature also reserves the right not to proceed with the order placed by the Customer, in particular
- In the event of an order for the same Product in large quantities and comprising more than XX identical Products.
- In the event of information from the banking institution in charge of managing the payment of the order by Signature indicating the impossibility of implementing the method of payment chosen for the payment of the order.
- In the event of a previous dispute with the Customer relating to the payment of an order;
- In case of an order that does not comply with the GTC;
- And more generally in the event of a legitimate reason as provided for in paragraph 1 of Article L 121-11 of the Consumer Code.
Signature shall inform the Customer by e-mail or telephone within a reasonable time.
Article 4. Prices and terms of payment
4.1 Price and Invoice
The Products are sold at the total price including VAT (including delivery costs) in force as shown on the summary displayed on the Site at the time of payment of the Order by the Customer. This price is indicated on the order confirmation sent by e-mail.
Prices are expressed in euros and include the VAT applicable in France.
Nevertheless, the prices indicated on the Site's Product sheets do not include delivery charges. The Customer is informed of the delivery charges applicable to his order before the order is finally confirmed and the price paid.
Signature obtains its products from international suppliers whose prices may vary. The Customer is therefore informed that Signature reserves the right to change its prices at any time on its website. The Customer should carefully check the price of the Product before confirming his order.
Signature shall deliver the Product to the delivery address indicated by the Customer at the time of ordering, without Signature being liable for any error or omission concerning the delivery address.
The link to the invoice will be sent to the Customer by e-mail as soon as the order has been dispatched and the invoice can also be found in the Customer's account. The billing information cannot be modified after the order has been shipped.
4.2 Accepted methods of payment
The accepted methods of payment are the following:
- Payment by credit card
The following credit cards are accepted: MasterCard, Maestro, Visa, Electron.
After placing an order, at the "Secure Payment" stage, the Customer simply clicks on the "Credit Card" button.
The Customer must be the holder of the credit card used for the payment of his order.
The Customer's account will be debited for the corresponding amount only when (i) the data of the credit card used has been verified and (ii) the debit has been accepted by the bank that issued the credit card.
Failure to debit the amount due will result in the refusal of the sale.
The debit of the payment card used is made at the time of shipment of the Products, after confirmation by the issuing bank.
Payment by PayPal: The Customer who wishes to pay his order with his PayPal account will be redirected to the PayPal platform to identify himself and proceed with the payment. After payment from the PayPal platform, the Customer will be redirected to the Site.
The order will be valid only once the payment has been confirmed by the payment provider.
- Payment of the order in 3x without charges or interest by credit card from 150€.
The customer hereby accepts Oney's legal disclaimer, which can be accessed from here. https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf
This offer is reserved for customers residing in France who hold a Visa or MasterCard bank card with a validity date greater than the duration of the chosen financing.
Cards with systematic authorization such as Electron or Maestro, e-cards, Indigo cards and American Express are not accepted for this payment method.
After completing the order, at the "Secure Payment" stage, the Customer can click on the "3x credit card" button to benefit from this offer.
The Customer is then redirected to the secure web page of our partner displaying the detailed summary of the order and the personalized financing request, which the Customer must then validate.
Article 5. Availability and Delivery
Signature shall inform the Customer of the availability of the Product(s) and the delivery times when the order is placed.
If, despite Signature's efforts, the Products ordered by the Customer are no longer available, Signature shall inform the Customer by e-mail or telephone as soon as possible. In this case, the Customer's account shall not be debited for the Products no longer available. If the transfer has already been made, Signature undertakes to reimburse the Customer for the part of the payment corresponding to the unavailable Products.
Any technical impediment to receiving the package(s) upon arrival of the carrier at the Customer's premises shall not result in either a return or a refund. It is therefore up to the Customer, before confirming his order, to check all his capacities to be able to collect his order in the place indicated at the time of his order. Once the contract is concluded, the Customer will not be able to modify the delivery address filled in during the order.
The Products are delivered to the address indicated on the confirmed order.
Signature undertakes to send the Product ordered in the same condition, excluding packaging, in which it was described during the sale and confirmed at the time of ordering.
Signature undertakes to pack the Product in the best possible way, taking into account the size, weight and dimensions of the Product to be shipped.
Signature undertakes to send the Product ordered in the same condition, excluding packaging, in which it was described during the sale and confirmed at the time of order.
Signature undertakes to package the Product in the best possible way, taking into account the size, weight and dimensions of the Product to be shipped.
The mode of delivery is the choice of the Customer between :
- Delivery C IN FRONT: At the doorstep or at the bottom of the building of the Customer, delivery by appointment, delivery from Monday to Sunday* from 6am to 10pm.
- Delivery C INSIDE : Delivery by 2 persons inside the house, in my room of choice of the Customer, Delivery on appointment, possible from Monday till Sunday* from 6 am till 10 pm.
The amount of the delivery charges depends on the weight, the geographical area, the volume and the value of the product. The cost of delivery is indicated to the Customer at the time of the order, before the validation of its basket.
- Courier service at home/DPD: This service concerns the shipping of small parts and some furniture and delivers within 3 days anywhere in France from the receipt of payment.
- On-site pick-up: Pick-ups are made by appointment at 03 20 68 40 69.
or for the international +33 (0)3 320 68 40 69 from Monday to Friday from 9am to 12pm and from 1pm to 4pm. This appointment is essential so that the Signature teams can properly prepare the order.
On-site pickup is available for certain departments. Signature is available for more information if necessary.
Signature makes every effort to ensure that the order is delivered as soon as possible.
The Customer can track the progress of his or her order using the tracking number provided in the e-mail confirming shipment of the order.
Signature undertakes to deliver the order no later than 30 days after sending the order confirmation e-mail, unless otherwise agreed by the Customer at the time of concluding the sale. The Customer shall be informed if delivery is delayed for reasons beyond Signature's control.
In the event of failure to deliver within the agreed period and in accordance with Article L.216-6 of the French Consumer Code, the Customer may instruct Signature, by registered letter with return receipt requested to Signature's registered office or in writing on another durable medium, to perform within a reasonable additional period. If Signature fails to deliver within this reasonable additional period, the Customer may cancel the order by registered letter with acknowledgement of receipt to Signature's registered office or in writing on another durable medium.
The order shall be deemed to have been cancelled upon receipt by Signature of the letter or writing informing it of such cancellation, unless Signature has performed in the meantime.
If the Customer cancels the order, Signature shall refund the full amount of the Customer's order within a maximum of fourteen days in accordance with the provisions of Article L.216-7 of the French Consumer Code.
Article 6. Reception
The Customer must imperatively check the package in the presence of the carrier. This verification is considered to have been carried out when the Customer, or a person authorized by him, has signed the delivery note. Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. If the package has been damaged or opened or the Product packaging is damaged, the Customer must refuse it and note explicit reservations on the delivery slip. The Customer may also inform the carrier of any defects found at the time of delivery. The Customer must also notify Signature of the anomalies by telephone or via the contact form available on the Site: www.signature.fr, confirm his reservations and refuse to accept the package.
Upon receipt of the returned package in its warehouses and after noting the damage, Signature will offer either an exchange of the damaged Product, a purchase voucher or a full refund of the damaged Product.
Article 7. Retention of title and transfer of risk
The Products shall remain the property of Signature until the Customer signs the carrier's delivery note, once the Customer has paid the full price and Signature has been able to verify the effectiveness of the Customer's payment, regardless of the delivery date of the Products.
Full payment of the price shall be deemed to have been made when the price is actually received and not when a document creating an obligation to pay is delivered.
Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto shall only be made at the time the Customer takes physical possession of the Products.
Article 8. Right of withdrawal
Article L.221-18 of the Consumer Code provides, in the context of contracts concluded at a distance, through the website www.signature.fr, a withdrawal period of fourteen (14) days for the consumer from the date of receipt of the Product by the Customer or a third party, other than the carrier, designated by him. How to exercise the right of withdrawal
The exercise of the right of withdrawal by the Customer does not entail any penalty and does not have to be motivated.
However, the Customer is informed that the Product must be returned in its original packaging, in perfect condition, suitable for resale, unused and with all accessories. In case of exercising the right of withdrawal, the Customer must contact the customer service to organize the return of the Product to the following address
720, Chemin du Cœur Joyeux
59890 Quesnoy sur Deûle - France
If the Customer exercises his right of withdrawal, he shall be reimbursed within fourteen (14) days of the date on which Signature is informed of his decision to withdraw. If Signature has not received the Products or obtained proof of shipment of the Products from the Customer within this fourteen (14) day period, Signature reserves the right to defer reimbursement until the earlier of these events.
The Customer's refund shall be made by the same method of payment used for the order, unless the Customer agrees to the method of payment used for the refund of his order.
The Customer's refund will include the reimbursement of any amount paid, including the cost of shipping the Product.
The Customer wishing to exercise his right of withdrawal is invited to fill in the withdrawal form available here :
A text form can also be sent to us by post or on firstname.lastname@example.org
A model of this form is available below:
Sample withdrawal form (Please complete and return this form only if you wish to withdraw from the contract)
- For the attention of Signature SAS, 720, chemin du Cœur Joyeux 59890 Quesnoy sur Deûle or email@example.com
- I/We(*) hereby notify (*) my/our (*) withdrawal from the contract for the sale of the goods (*) below
- Ordered on (*), received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
The Customer shall return the new Product to Signature in its original packaging, undamaged, together with any accessories, instructions for use and documentation. In order to ensure the tracking of the package, the Customer is requested to return the Product in the same way and with the same service providers as those chosen by Signature for its shipment.
The Seller will not reimburse the Customer for Products returned incomplete, damaged or soiled by the Customer. They shall be returned to the Customer at the latter's expense and risk.
Article 9. Legal warranties and liability of the Seller
The Customer is hereby informed that the guarantor of the conformity of the Products is Signature, whose contact details are given at the top of this document.
Pursuant to the legislative and regulatory provisions, and in particular Articles L.217-3 et seq. of the Consumer Code and 1641 et seq. of the Civil Code, the Products supplied by the Seller are automatically covered by :
- the legal guarantee of conformity, for Products that are apparently defective, damaged or do not correspond to the order or to the immediate purchase,
- the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use,
under the conditions and according to the modalities mentioned in the box below.
In case of alteration, apparent or hidden defect of material or manufacture declared by the Customer, by registered letter with acknowledgement of receipt, during a period of 2 years as from the date of delivery of the Products, the Seller undertakes, in accordance with the contractual guarantee, to replace the Products at its own expense, within a reasonable period of time not exceeding thirty (30) days.
This warranty does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the Products.
When the Customer acts within the framework of the legal guarantee of conformity:
- He has a period of two years from the delivery of the goods to act;
- He may choose between repair or replacement of the good, subject to the cost conditions provided for in Article L.217-8 of the Consumer Code, or, failing that, reduction of the price or cancellation of the contract under the conditions provided for in Article L.217-14 ;
- He is exempted from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods, subject to the provisions of article L.217-7.
In addition, the Customer may decide to implement the legal guarantee of hidden defects provided for in Article 1641 of the Civil Code. In this case, the Customer may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
This legal guarantee of conformity applies independently of the commercial guarantee granted by the Customer.
When the Customer acts within the framework of the guarantee of the hidden defects envisaged by article 1641 of the Civil code, he can choose between the cancellation of the sale or a reduction of the selling price in accordance with article 1644 of the Civil code.
Reproduction of articles L. 217-3, L. 217-5 and L. 217-12 of the Consumer Code, as well as article 1641, article 1644 and the first paragraph of article 1648 of the Civil Code:
- Article L217-3 of the Consumer Code: The seller delivers goods that conform to the contract and to the criteria set forth in Article L. 217-5.
He is responsible for the defects of conformity existing at the time of the delivery of the good within the meaning of article L. 216-1, which appear within a period of two years as from the latter.
In the case of a contract of sale of a good comprising digital elements :
1° When the contract provides for the continuous supply of a digital content or a digital service during a duration lower or equal to two years, or when the contract does not determine the duration of supply, the salesman answers for the defects of conformity of this digital content or this digital service which appear within a two years deadline as from the delivery of the good ;
(2) Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of such digital content or digital service that appears during the period in which it is supplied under the contract.
For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.
The seller shall also be liable, during the same time period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 and following of the Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity.
- Article L217-5 of the Consumer Code: I.- In addition to the criteria of conformity to the contract, the good is conform if it meets the following criteria:
1° It is fit for the purpose usually expected of a good of the same type, taking into account, if applicable, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5. Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.
II. -However, the seller shall not be bound by any public statements mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them ;
(2) that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or
(3) that the public statements could not have influenced the purchase decision.
III. -The consumer may not contest the conformity by invoking a defect concerning one or more particular characteristics of the good, which he was specifically informed deviated from the criteria of conformity set out in this article, deviation to which he has expressly and separately consented at the time of the conclusion of the contract.
- Article L217-12 of the Code of consumption The salesman can not proceed according to the choice made by the consumer if the setting in conformity requested is impossible or involves disproportionate costs with regard in particular:
(1) the value of the goods in the absence of the lack of conformity
(2) the significance of the lack of conformity; and
(3) whether the other choice can be made without significant inconvenience to the consumer.
The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°.
When these conditions are not respected, the consumer can, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the civil code.
Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity shall be motivated in writing or on a durable medium.
- Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given a lower price, if he had known them.
- Article 1644 of the Civil Code: In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.
- Article 1648 al 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
In order to assert his rights, the Customer must inform the Vendor, in writing, of the non-conformity of the Products or of the existence of hidden defects within the above-mentioned deadlines as from the delivery of the Products and return the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions...) to the following postal address SIGNATURE SAS - 720, Chemin du Cœur Joyeux, 59890 Quesnoy sur Deûle - France.
Exclusion of the Vendor's responsibility
The responsibility of the Seller cannot be engaged in the following cases
- in case of misuse, use for professional purposes, negligence on the part of the Customer, as in case of accident or force majeure.
- in the event of an error in the address or contact information provided by the Customer, resulting in the impossibility of making the delivery to the Customer.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.
Article 10. Force majeure
The Parties shall not be held liable if the performance or delay in the performance of any of its obligations is due to an event constituting a case of force majeure within the meaning of Article 1218 of the Civil Code, such as, but not limited to, natural disasters, fires, epidemics, pandemics, large-scale labor unrest, acts of God, internal or external strikes, fortuitous breakdowns, shortages, war, etc.
The Party noting the event shall immediately inform the other party of its inability to perform its service and justify this to the latter. The suspension of obligations shall in no case be a cause of liability for non-performance of the obligation in question, nor shall it lead to the payment of damages or penalties for delay.
The performance of the obligation shall be suspended for the duration of the force majeure if it is temporary and does not exceed SIXTY (60) days.
Consequently, as soon as the cause of the suspension of their mutual obligations disappears, the Parties shall make every effort to resume normal performance of their contractual obligations as soon as possible.
To this end, the prevented Party shall notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or any extrajudicial act.
If the impediment is definitive or exceeds a duration of SIXTY (60) days, the present contract shall be purely and simply terminated.
During this suspension, the Parties agree that the costs generated by the situation will be divided equally.
Article 11. Intellectual property
The presentation and content of this Site together constitute a work protected by the laws in force on intellectual property, of which Signature is the owner.
Signature shall retain all intellectual property rights to the photographs, presentations, studies, labels, brochures, etc. produced for the purpose of supplying the Products to the Customer.
The Customer is therefore prohibited from reproducing or using any photographs, presentations, studies, labels, brochures, etc. without the express prior written consent of the Seller, which may be subject to a financial consideration.
The texts, images, drawings and layout as well as the graphic charter of the Site are protected by intellectual property law. It is forbidden to copy, extract, distribute or modify the content of the Website for commercial purposes. Downloading and printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of Signature.
Failure to obtain such consent is punishable as an infringement of copyright. Any reproduction, in whole or in part, is always subject to the authorization of Signature.
The databases established by Signature are protected by copyright and by articles L. 341-1 et seq. of the French Intellectual Property Code concerning the legal protection of databases.
Unless authorized in writing by Signature, any reproduction, representation, adaptation, translation and/or modification, in part or in full, as well as any substantial extraction, whether qualitative or quantitative, to another website is prohibited and sanctioned by articles L.343-4 et seq. of the French Intellectual Property Code.
Article 12. Personal data
The personal data collected may be subject to computer processing.
The methods of processing this data are available in the "Data Protection" Policy of the Site.
Article 13. Disputes
Amicable settlement of disputes
In the event of a dispute, the Customer may contact Signature in order to find an amicable solution, by means of a written complaint by e-mail to the address: firstname.lastname@example.org
The Customer is hereby informed that he may in any event have recourse to conventional mediation as provided for in Article L.612-1 of the Consumer Code.
In accordance with Article L.611-1 of the French Consumer Code, any contractual dispute between a consumer and a professional falls within the scope of Article L.612-1 of the same Code. Accordingly, any such dispute must be submitted in writing to Signature's Customer Service Department prior to any request for mediation, either by e-mail to email@example.com or by post to Signature's registered office address as stated at the top of this document.
In the year following the request to Customer Service, the Customer may have his request examined by the Commission de la Médiation de la Consommation (Consumer Mediation Commission), the sectoral mediation bodies (the lists of which can be found on this website: https://www.economie.gouv.fr/mediation-conso/mediateurs-references) or the Association of European Mediators (AME), of which Signature is a member and whose contact details can be found below, in accordance with Article R. 616-1 of the French Consumer Code: AME CONSO, 11 Place Dauphine - 75001 PARIS.
Regarding the amicable settlement of cross-border disputes, in accordance with Article R.616-2 of the Consumer Code, the Customer is invited to contact the European Consumer Centre France on the following website: europe.consommateurs.eu.
In addition, in accordance with Article 14 of Regulation (EU) No. 524/2013, the Customer is informed that the European Commission has set up an Online Dispute Resolution platform, facilitating the independent settlement by extrajudicial means of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: Online Dispute Resolution.
Complaints or disputes will always be received with kindness, good faith being always presumed in those who take the trouble to expose their situations.
Applicable law and competent jurisdiction
This contract is subject to French law. The choice of the applicable law is only valid insofar as it does not deprive the Customer of the protection conferred, if any, by the mandatory provisions of the country where he has his habitual residence.
The French version of the GTC shall prevail over any other version translated into another language.
ANY DISPUTE ARISING FROM THE FORMATION, INTERPRETATION OR EXECUTION OF THESE GENERAL TERMS AND CONDITIONS OF SALE SHALL BE SUBMITTED TO THE COMPETENT COURTS UNDER THE CONDITIONS OF COMMON LAW.
Article 14. Pre-contractual information
The Customer acknowledges having been informed, prior to his immediate purchase or to the placing of his order on the Site and to the conclusion of the contract, in a legible and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information listed in Article L.111-1 of the Consumer Code, in accordance with Article L.221-5 of the Consumer Code:
- the essential characteristics of the Products and Services,
- the price of the Products and Services and the related costs (delivery, for example);
- in the absence of immediate execution of the contract, the date or the deadline by which the Vendor undertakes to deliver the Product or execute the Service,
- information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if not apparent from the context
- information relating to legal guarantees (in particular the legal guarantee of conformity and the guarantee of hidden defects) and contractual guarantees and their implementation modalities, as well as, if applicable, the after-sales service and information relating to other contractual conditions
- the functionalities of the service and the digital content,
- the possibility of resorting to conventional mediation in the event of a dispute.
The fact that a natural person (or legal entity) makes an immediate purchase or orders a Product implies full acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Seller.